Return of products
In the event that the Client intends to return a Product as a result of its poor condition, the Client must inform the Operator within a maximum period of 24 hours, through the email address contact@dinoallc.com. The Operator will contact the Client in order to inform them of the deadlines determined by the Merchant and how to proceed with the return of the defective Product.

Cancellation
The Client may cancel their order or modify the delivery slot without penalty up to two hours before the start of the delivery slot chosen by the Client during the order confirmation process, through the email available in the Marketplace contact@dinoallc.com . With less than two hours notice before the start of the delivery slot, it is not possible to cancel an order or modify the delivery slot and therefore, the Customer is obliged to accept its delivery. In the event that delivery cannot occur due to refusal to receive or absence of the Client, the indicated will apply. The Operator, after notifying the Client, reserves the right to cancel an order unilaterally if it considers that the appropriate conditions do not exist to place it. In such case, the Operator will notify the Customer of the cancellation prior to the requested delivery slot and will return to the Customer any amount received in relation to said canceled order, without any compensation being accrued in favor of the Customer.

Disclaimer: Product prices depend on the pricing policies developed by the Merchants. For this reason, the prices of the different Products shown in the service are merely indicative since it may be necessary to pay a higher price than indicated. In any case, in the event of a variation in the prices of the Products indicated in the Marketplace and those offered by the Merchants in their facilities at the time the purchase by the Merchant is validated, the Operator will proceed to inform the Client in the event that there is a considerable price variation, in order to obtain your express agreement with the price variation. Additionally, the Customer will be able to see all the details of their order and final pricing information in the “Order History” section of the Marketplace.

Customer Support
For Dinoa Taski LLC, it is essential to maintain lasting and cordial relationships with all interested parties, these being the foundations of the organization and the factor that allows us to endure. For this reason we have defined the following service policies which are aligned with our policy:
Satisfy the needs of interested parties, providing a timely, reliable and value-added service.
Ensuring the quality of services through the evaluation and monitoring of our suppliers. Seek improvement and innovation of our products, through data analysis and monitoring of the service provided. Provide the client with technological tools aimed at providing an effective service, promoting the necessary means to keep them informed about our products and services. Promote a welcoming work environment, updating and maintaining our facilities in good condition. Manage the resources necessary for the personal and professional development of our collaborators. Recognize and encourage the performance of our collaborators, reflecting this in the provision of the service.